Late Cancellation & No-Show Policy

At our Advanced Foot Care Clinic, we value the time and care of our dedicated nurses, as well as the needs of our patients. Due to a high demand for appointments and an extensive waiting list, we have implemented the following late cancellation and no-show policy:

Late Arrivals & Cancellations

  • Punctuality is essential. If you arrive late for your appointment, we may not be able to accommodate you, and your appointment will be canceled.
  • Rescheduling due to lateness or no-show will require payment of the full appointment fee. For example, if you booked a foot care appointment at $60 and were unable to attend or arrived late, you will be charged the full $60 before rebooking.
  • Appointments must be canceled with sufficient notice. Failure to do so means that other patients lose the opportunity to receive care.

Fee Payment & Rebooking

  • You will not be able to rebook another appointment until the missed appointment fee is paid in full.

Exceptions & Considerations

  • Illness: If you wake up experiencing flu-like symptoms or any other illness, we ask that you inform us as soon as possible. We will take this into consideration.
  • Inclement Weather: If you do not feel comfortable driving due to snow or other severe weather conditions, please cancel your appointment promptly. However, if you choose to proceed with your appointment and arrive late due to the weather, you will be turned away and charged the full cancellation fee.

Respectful Conduct Policy

  • Maintain a positive and respectful atmosphere. You are responsible for the energy and attitude you bring into the clinic.
  • We will not tolerate:
    • Raised voices
    • Argumentative behavior
    • Threats or intimidation
  • Any patient or accompanying family member who engages in disruptive behavior will have their file archived and will no longer be welcome at our clinic.

Final Reminder

Please be mindful of other patients and our staff. By respecting this policy, you help ensure that our nurses are fairly compensated and that all patients receive timely care. Thank you for your understanding and cooperation.

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