At TiredSole™, we believe exceptional care begins the moment you walk through our door — or even before.That’s why we’re proud to introduce our new team of Personal Service Representatives (PSRs): your go-to experts for personalized support at every stage of your visit.
Whether you’re booking an appointment, checking in for a treatment, or following up on care, our PSRs are here to guide you with compassion, clarity, and a smile.
What Is a Personal Service Representative?
Unlike a traditional front desk receptionist, a PSR is trained to deliver high-touch service with a focus on health care coordination. They’re more than just a friendly face — they’re an essential part of your care experience.
Our PSRs are trained in:
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Patient confidentiality and privacy (PHIPA-compliant)
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Appointment and care coordination
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Communication best practices
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Supporting diverse patient needs with empathy
Why We Made This Change
As TiredSole™ continues to grow, we’re listening closely to what matters most to our clients: clear communication, fast support, and a welcoming environment. The PSR program ensures that:
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You’re not just “another appointment” — you’re known by name.
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Wait times are reduced and questions are answered quickly.
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Your comfort and care start the moment you contact us.
A Personal Connection, Every Step of the Way
When you call us, it’s a PSR who answers with attentiveness. When you arrive, it’s a PSR who welcomes you and helps you feel at ease. They are trained to anticipate your needs and support our clinicians so that your visit is smooth, respectful, and efficient.
You’ll still enjoy all the same friendly service — now with even more structure and professionalism behind it.
Meet Our PSR Team
Each of our PSRs brings a unique background in customer service, health care admin, and communication — and they’re excited to meet you! Stay tuned for individual spotlight posts to learn more about the amazing people behind the desk.
Have questions about your appointment or services?
Your PSR is just a phone call or email away.
613-823-3668
[email protected]
We look forward to welcoming you with the care and attention you deserve — right from the front desk