Before You Book: Appointment Rules & What to Expect

Please read before booking with TiredSole™. These policies help us protect time for safe care and keep appointments running fairly for everyone.

Running late? Call us.

Arriving more than 10 minutes late means your appointment must be rescheduled. The full booked clinic appointment fee still applies, even though treatment does not take place.

Your appointment reserves nursing time specifically for you. A late start can leave too little time for safe care and delay the patients booked after you. Arriving within 10 minutes does not extend your appointment.

Call 613-823-3668 as soon as you know you will be late.

Cancellations and missed appointments

Call 613-823-3668 at least 24 hours before your appointment to cancel or reschedule without a fee. This notice requirement applies to clinic and home visits.

  • Cancellation with less than 24 hours’ notice: $65.
  • Missed clinic appointment: full booked appointment fee, including the booked service fee for laser appointments.
  • Missed home visit involving travel: $85.

Outstanding fees must be paid before your next appointment. Reminders are a courtesy; keeping track of your booking remains your responsibility.

Emergencies and unsafe weather

For a health or family emergency, contact us promptly. Fees may be waived at the clinic’s discretion. During unsafe winter weather, call that morning to cancel; weather-related cancellation fees are waived. If you keep the appointment and arrive late, the late-arrival policy applies.

Respect goes both ways

Questions and concerns are welcome. Shouting at staff, insults, intimidation, threats, harassment or physical aggression are not acceptable. This applies to patients and anyone accompanying them.

Unsafe or abusive behaviour may result in the visit being stopped and a request to leave. Future care arrangements may also be reviewed. A disagreement about a fee must be handled respectfully. Criminal violence or aggression will be reported to police.

We assess your feet—we do not provide a medical diagnosis

Our foot care nurses assess your feet, discuss your health history and concerns, and plan care within their nursing scope. We may recommend medical assessment before treatment when a concern needs diagnosis or care beyond our services.

Tell us about pain, new changes, wounds and relevant medical conditions when booking. Please do not assume a routine foot care appointment can resolve every concern.

Ingrown toenail care: what to expect

We do not remove the whole toenail or perform surgical nail removal.

Your nurse assesses the area and discusses suitable conservative care. This may include carefully reducing the troublesome nail edge or considering a nail brace when appropriate. Treatment depends on the assessment; it is not guaranteed simply because an appointment has been booked.

If surgical treatment or medical diagnosis is needed, we will explain the next step.

Learn about toe bracing and ingrown nail care →

Unsure what to book?

Call 613-823-3668 before choosing an appointment. We’ll help you find the right next step.