Late Arrival Policy
Our goal at TiredSole™ is to provide you and your family with convenient, accessible, high quality foot care. In order for us to assure this level of care to all of our patients, it is important that patients arrive on time for all scheduled appointments or cancel appointments at least 24-hours in advance. This policy allows us to make better use of our available appointments for those patients in need of care.
When a patient arrives late, the time spent with the patient is minimized and does not allow for a full assessment or complete services. It also disrupts the schedules of our providers and other patients.
Patients, who arrive more than 10 minutes late for their appointment time, will be asked to reschedule their appointment and a late fee will be charged.
Late fee in clinic: $25
Last Minute Cancellations and Missed Appointment Policy
We do require 24-hour notice on all cancellations and this must be done by calling the clinic. As a courtesy to our patients, we try to confirm all appointments by email reminder or by phone. This policy applies to both in-clinic and in-home visits. We do recognize that situations arise that are out of your control; however it is imperative that you contact our office immediately to notify us of your cancellation in a timely manner.
Anyone who forgets or misses their appointment will be considered a “no show” and will be charged for a missed appointment.
- No Show fee in clinic: $25
- No Show fee in home (when travel involved): $60
- Last Minute Cancellations: $25
All fees shall be paid prior to your next appointment.
There is no charge for rescheduling or cancelling an appointment if we are notified. Fees may be waived due to family or health emergencies at the discretion of the clinic.
Zero Tolerance Policy
TiredSole™ and its staff are committed to providing high quality care and giving consideration to patients and anyone accompanying them. However, all patients and patrons are advised that the following inappropriate behaviour will not be tolerated:
- Threatening / Abusive Behaviour
- Verbal / Physical Abuse
TiredSole™ reserves the right to withdraw provision of service and cancel any future appointments for patients who are threatening/abusive/violent or demonstrate behaviour that is deemed inappropriate and will ensure the removal of those persons from the premises.
All acts of criminal violence and aggression will be notified to the Police immediately.